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FAQs

General

Trent is a fashion rental platform that places a spotlight on independent designers. Our primary aim is to revolutionize the accessibility of clothing through our innovative rental model. Our mission is to redefine the fashion landscape by democratizing access to cutting-edge designs. Through our rental platform, we aim to offer a sustainable and transformative fashion experience, promoting conscious consumption and reducing environmental impact.

  1. Browse our Catalogue:
Explore a wide range of curated pieces from renowned and independent designers. Our catalogue offers a diverse selection to suit various tastes and occasions.
  1. Select Your Rental or Purchase Option:
Choose any item from our catalogue and decide whether you'd like to rent it or buy it outright. For rentals, select the duration: 1 week, 2 weeks, 3 weeks, or 4 weeks, depending on your preferences and needs.
  1. Enjoy:
Once you've made your choice, the item will be delivered directly to your doorstep. Wear it, flaunt it, and enjoy it.
  1. Return or Keep it:
For rentals, once your chosen rental duration ends, simply return the item by dropping it to the nearest UPS point (or if you’re based in Spain, we can also come pick it up at the address you decide).  If you've fallen in love with the piece, you also have the option to purchase it outright at any time during or after your rental period.
  1. Repeat the Experience:
Love the concept? Repeat the process! Choose from our ever-evolving catalog and indulge in a new fashion experience each time.

Once your order has been confirmed, we’ll prepare your pieces and they will be shipped to the address you choose within the next 2 working days. For returns, once your chosen rental duration ends, simply return the item by dropping it to the nearest UPS point (or if you’re based in Spain, we can also come pick it up at the address you decide).

We'll send you two reminder emails before the end of your rental period, prompting you to return the item on time. As a rental platform, timely returns are crucial to ensure fairness and accessibility for all customers. That’s why late returns will incur a daily charge of 20% over the initial rental price. 

But we understand that unforeseen circumstances may arise. That’s why if you foresee any delays in returning the item we will ask you to please contact our support team (info@trent.es) and we’ll  find a solution.

All items in our catalogue are available for sale. If an item is listed for sale at a price below its original retail price, it indicates that the piece has been previously rented. We guarantee that all items are in good condition before they are made available for purchase and meticulously inspect and maintain the quality of these pieces to ensure they meet our high standards. To promote conscious fashion habits we encourage renting pieces before deciding to purchase them. When you rent an item and later decide to buy it, the total rental price will be fully deducted from the selling price. This will allow you to explore the quality, fit, and style of the item before committing to purchase. In case you prefer a brand new piece, our customer support team is available to assist you. Simply get in touch with them (info@trent.es), and they will guide you through the process of acquiring a brand new item.

We understand that finding the perfect fit is essential. That’s why if you receive an item that doesn't fit as expected, you’ll have the option to request a size or product replacement (or return) within 24 hours from the moment you receive it. To try to avoid this, we highly recommend you to review the size and fit details provided for each item and ask any questions to our support team (info@trent.es) before renting any item. You’ll be responsible for covering the shipping costs associated with exchanging the item for a different size or product.

We offer you the flexibility to try on any piece before renting it. This applies to both our showroom in Barcelona and the possibility of trying items at home. However, we highly recommend you to review the size and fit details provided for each item and ask any questions to our support team before making a decision.  In case you still wish to try on the item at home, you only be responsible for covering the associated shipping costs.

At Trent we ensure that all items are meticulously dry cleaned before being shipped to their next home. You will receive the items completely cleaned and disinfected and ready to be enjoyed. Therefore you don’t need to worry about cleaning any item. But if you have rented a piece for an extended period of time and you wish to clean it yourself, you are welcome to do so. You’ll find detailed washing instructions specific to each item on its product page. If you choose to clean the item yourself, we recommend following the provided washing instructions to maintain the piece's quality and integrity.

We understand that minor wear and tear is expected. That’s why we cover small damages and general wear, such as broken zippers, buttons, or stains, as part of our service. However, if an item sustains major damage or is lost or stolen while in your possession, you’ll be  responsible for covering the item's purchase price (not the original retail price). Major damage refers to significant harm that goes beyond normal wear and tear, compromising the item's usability or value.

For rentals, cancellations must be made at least 7 days before the scheduled rental period begins to qualify for a full refund. If the rental is not canceled before the 7-day window prior to the rental period, a cancellation fee of 50% of the rental price will be charged. You can cancel your rental booking by contacting our customer support team and they will assist you in processing the cancellation.

Our rental services are available in all EU countries to ensure smooth operations and timely delivery and returns. Therefore, because of logistic reasons, the rental service is not available on countries outside the EU. But we do  ship worldwide for purchases.