faq-eng

ENGLISH

FREQUENT ASKED QUESTIONS

Rentals & How it works

How can I rent from Trent?

we recommend reserving it in advance.

In store (Barcelona - Lluis el Piadós 5)

Visit the store to try pieces

Can I rent a piece for just one day?

travel

Can I rent it for longer than 8 days?

available in-store or upon request.

Can I reserve multiple items for different dates in a single order?

and we will manage the logistics for each piece according to the selected dates.

If you have any questions or special requests

Can I reserve a piece for the future?

Yes.

Reserve items up to 3 months in advance
The piece is blocked for your dates
We ship it exactly when you need it

What if my rental period ends on a Sunday or public holiday?

the return will be scheduled for the next business day at no additional cost.

can I rent from Trent?

Yes. Rentals are available across Europe. We offer express delivery (24–48 hours) to ensure your piece(s) arrives on time.

How do returns work?

or you can drop it off at UPS

No washing

What if I love it and don’t want to return it?

we’ll deduct the rental price you already paid

Damages & Late Fees

Do I need to clean the item before returning it?

every piece is professionally cleaned and carefully inspected by our team before being prepared for its next rental or purchase.
Simply return the item as it is — we take care of all cleaning and garment care.

What if it gets stained or damaged?

buttons

What if I return the item late?

a late fee of 20% of the rental price per additional day will apply.
If the delay affects another client’s rental

Fit & Styling

What if it doesn’t fit?

we can:
Exchange it for another size
Or swap it for a different piece (subject to availability)

Can I try it before my event?

we recommend coming to the store to try it.
If you’re elsewhere in Europe

What if I have doubts about sizing?

contact us directly via:
The WhatsApp chat on the website
Or info@trent.es
We’ll help you with exact measurements and fit advice before you place your order.

Can I request my size if it’s not available?

unfortunately we are unable to source it. We work with very limited stock

Do you offer styling assistance?

Yes.
If you are in Barcelona, you can visit us in store and we’ll help you find the right look. You may walk in or book an appointment via Calendly. When booking, please include details about your event, city, size and preferences, and we’ll prepare a curated selection for you in advance.
If you are not based in Barcelona, you can contact us via WhatsApp and we’ll be happy to help you with styling advice.

Returns & Cancellations
RENTALS

Can I cancel my rental before it starts?

the full rental amount will be issued as store credit

Can I make changes to my rental before pickup?

subject to availability.
Requests made less than 7 days before pickup are not guaranteed and may be treated as a late cancellation.

What happens if I change my mind at pickup?

Trent may offer an exchange for another available piece within the same price range

What if the item doesn’t fit after pickup?

an exchange may be offered

Can I cancel or exchange my rental after 24 hours?

the rental is considered confirmed.
The rental cannot be cancelled

SALES

What is the return policy?

in perfect condition

Pie de página
Cómo Funciona
Weekend Travel Packs
Tienda
Alquiler del espacio
Trent Talks
Blog
Contacto
Política de privacidad
Términos y condiciones

Qué es Trent
Trent is a curated wardrobe of designer pieces.
Selected for people who dress with intention.
We work with forward-thinking designers and independent brands to offer pieces you won’t find everywhere - chosen for their craft, their vision, and their relevance today.
Every piece at Trent can be rented or bought.
You decide how to wear it, how long to keep it, and how it continues its life.
Rent for a moment.
Buy it new.
Or give a pre-loved piece a second chapter.
More freedom.
More flexibility.
A different way to access fashion.

País

Idioma

© 2026 - Trent Tecnología de Shopify