Shipping policy

SHIPPING POLICY

All orders ship from Barcelona. Shipping costs are shown at checkout before you pay and are paid by the customer, except for defective or incorrect items. Delivery times are estimates in business days. Rentals are available in mainland Spain, the Balearic Islands and the EU; other destinations are purchase only.

Mainland Spain and Balearic Islands Delivery in 1 to 3 business days. Rental and purchase.

European Union Delivery in 2 to 5 business days. Rental and purchase. No customs charges apply.

Canary Islands, Ceuta and Melilla Delivery in 3 to 6 business days. Purchase only. Local import taxes (IGIC/IPSI) are not included in your order total and are payable by the recipient on delivery.

United Kingdom, Switzerland and Norway Delivery in 3 to 6 business days. Purchase only. Duties and import taxes are not included in your order total and are payable by the recipient on delivery.

United States and Canada Delivery in 4 to 6 business days. Purchase only. Duties and import taxes are not included in your order total and are payable by the recipient on delivery.

Rest of the World Delivery in 4 to 10 business days. Purchase only. Duties and import taxes are not included in your order total and are payable by the recipient on delivery.

Customs, duties and import taxes Orders shipped outside the EU are invoiced without Spanish VAT. Any duties, import taxes or clearance fees charged by the destination country or carrier are paid by the customer and are not covered or reimbursed by TRENT. We are not responsible for delays caused by customs. If a parcel is refused or returned because these charges were not paid, we refund the items once it is back with us, minus the original shipping cost and any return costs charged to us.

Delivery If nobody is at the address, the carrier will attempt redelivery or leave the parcel at a pickup point. If we cannot meet a delivery date for a reason on our side, we will contact you and you can choose a new date or cancel with a full refund. Risk passes to you once you or someone you designate receive the order.

Full conditions: see our Terms of Service.